Here's how to set up a Tulip IoT Gateway using the Gateway Portal. In order to set up a gateway, you need:

  • To be an administrator of a Tulip account
  • Google Chrome
  • Power Outlet
  • Wired Ethernet Connection

The Tulip IoT Gateway box includes: 

  • Tulip IoT Gateway
  • Wi-Fi USB dongle
  • 24V Power Supply
  • 3-foot Ethernet cord

Connect the Gateway to Power

You can use the numbers in this image to follow along with the instructions.

1- Plug in the Wi-Fi USB dongle into any of the USB ports on the USB side of the IoT Gateway.

2- Plug in the power cord and verify that the two lights above the connector illuminate.

3- Rotate the gateway to the other side and confirm that the green light on the front of the device is blinking. The light may take up to 30 seconds to begin flashing. 

4- Plug one end of the Ethernet cable into the Ethernet jack on the Gateway. Plug the other end of the Ethernet cable into an active Ethernet outlet.

Register the gateway to your Tulip account 

If you have a Wi-FI dongle connected, once your gateway is powered on, it will broadcast a local Wi-Fi network that serves as a local access point for logging into the gateway. 

To register the gateway, you will need to connect to the gateway’s Wi-Fi network and launch the Gateway Portal on your computer.

To launch the Gateway Set-Up Wizard:

1- Open your Wi-Fi network settings and select the gateway’s local Wi-Fi network. Ex Network Name: 'Tulip-GTW-03-E60240E3'

  • The name of the network will be the device serial number - which can also be found on the physical gateway near the clip.
  • The password is tulip-gw

2. Relaunch Chrome. Navigate to http://10.0.3.1. It will route you to the Gateway Portal (below).

Having Trouble? Be sure you are using http://10.0.3.1 and NOT https://10.0.3.1.

Without Wi-Fi Dongle

If you are not using a Wi-Fi dongle, you can directly access the Gateway Portal by using the IP assigned to the gateway.  

Once the gateway is online, you can obtain the assigned IP address of the gateway by clicking on it and checking the Context Pane in the 'Stations' Tab.


3- You will be prompted to make a password for the gateway. This is a gateway-specific password and is different from the WPA2 password and your Tulip account password. 

Save this password. If you forget it, you will not be able to re-configure the device.

4- Register the Gateway using the address of your Tulip account which is <your_account>.tulip.co.  You will need to use your login credentials that have already been validated on your Tulip account.

Forgot Password? Click here
Forgot Account? It is usually the name of your company. Ex: Company's name is King Fisher then the account would be king-fisher.tulip.co
Still Having Trouble? Click here to set-up your username/password, or contact us on live chat.

Having Trouble? If you are unable to load your account on your local network, please make sure the network is aligned with these requirements. 

If you are seeing an error message at this step, there may be an issue with one of the ports. Ports 53, 80, 443, and 3265 must be open in order to allow the Gateway to connect.

To check if there is an issue, type http://10.0.3.1/diagnostics into your browser. You will see a menu like this.

Select the Network Health filter, and then you will be able to see if any of the ports are being blocked.

If this is the case, you will need to contact your IT team to whitelist the device or unblock the port.

If you are still having trouble, contact us on live chat.

Note: The Gateway Portal is also where you will go to make any changes to the Tulip Light Kit bin size. We’ll cover this more in “How to set up my Light Kit

When you have finished registering the gateway to your Tulip account, re-connect your laptop to your local network and log back into Tulip.

Assign your gateway to a “station” in Tulip shop floor

Once the set-up is complete, it may take 1-2 minutes for the Gateway to connect to your Tulip account. Once connected, you will see it on the Shop Floor. Follow the steps below to verify:

1- Log into your Tulip account. Navigate to the "Shop Floor" tab via the menu bar.

2- Locate the Gateway under "Unassigned Machines" and drag it into the 'Sample Station.' The Gateway will be listed by its serial number, which can be found both on the box and on the Gateway itself.

Having Trouble? Click the arrows to the right of the 'Unassigned Machines' text to expand the section. 

Clicking the gateway will open up information about this device, including the length of time online and any recent events the gateway has seen. 

Now that the gateway is online and assigned to a station, we can begin to setup the other devices in the Factory Kit. 

This article will walk you through the next steps, "Connecting the Factory Kit USB Devices"

Have more than one gateway? Run through the instructions again to setup the other gateway(s).

Further Reading

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