This article is meant for Boston-area volunteers that are helping to distribute snorkel masks to combat COVID-19 in spring 2020.
Are you having problems with your Tulip app? Regardless of whether you are a courier, distributor or production specialist, here's how to get help if you are stuck:
Option 1 - Button In App
Your app should have a button that says "I'm confused". Press this button and fill out the following form. A Tulip representative will reply shortly.
Option 2 - Live Help
If you need real time help, click this link to access live support via videoconferencing.
Or, dial +16465588656 and use code 265 697 585 to enter.
A Tulip representative will be available to help from 9AM-9PM EST on weekdays, and 9AM-5PM on weekends.
Option 3 - Email
Email firstname.lastname@example.org and a Tulip representative will reply shortly.
Option 4 - Written Resources
We have a series of help articles for common requests. Check them out here.