This article explains how to configure your IoT Gateway to function properly on your network.

Note: This can be done at setup of your IoT Gateway or after it has been connected to your Tulip account.

Getting Started

To adjust network settings in your gateway, you should first connect your computer to your gateway through the gateway's wireless network.

Once you have connected to the gateway, navigate to in your browser and either begin your initial setup process or log in to the gateway. 

If you are setting up the gateway for the first time, proceed normally until you have reached the second step and click "Show Network Settings". 

If you have already finished setup, you will be redirected to the dashboard page after logging in, where you can update these settings.

Setting Up the Wired Connection

Your gateway can be configured to operate either using DHCP or manual. If you are using DHCP, your gateway will automatically be assigned the following:

  • IP

  • Subnet

  • Router

and you will be able to set and/or add DNS locations.

If you choose to setup your gateway to operate with manual network settings, please ask you IT department for help. This will enable you to configure the following

  • IP address

  • Subnet

  • Router

  • DNS

Setting up your Gateway to Use a Proxy Server

If your network requires all traffic to be routed through a proxy server for security reasons, this can be set on the same page as the wired connection above. To configure your proxy follow the steps below.

1- Click on "Proxy" to expand the proxy section.

2- Click on "HTTP Proxy" and it will turn blue to indicate it is enabled.

3- You will now see the Proxy Configuration Utility for the Gateway Portal, which looks like:

4- Enter the host name of your proxy along with the port, username and password.

5- Click "Next". The gateway will now check your network connection and alert you if it is having trouble.

Adding custom CA certificates on Your Gateway

If you are using a proxy that requires a custom CA certificate, you can add that certificate or "cert" to the gateway in the same place as the proxy.  
Note: We only support base 64 encoded format

To add a custom cert:

1- Click on "Root Certificates" to expand it.


3- A file explorer will open and you can upload the custom cert saved on your computer to the gateway.

4- When you have uploaded your cert, click "Next/Save" to save the cert and test your network connection. If the gateway cannot connect to the internet, you will get an alert. You can check the network health by navigating to the Diagnostics page and selecting 'Network Health' from the dropdown.

5- If you look at the network setup page it will display all added certs. You can add up to 10 certs.

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