On November 1, 2021, Tulip will no longer sell I/O Gateway devices. Learn More
The Gateway Portal allows you to view diagnostic information and log messages.
To access the page, select "View logs files" from the Gateway Portal homepage.
Logs
The Logs tab will show a streaming view of log messages generated on your IoT Gateway.
You can use the "Source" dropdown to filter the logs to a particular source or just copy all of the logs to your clipboard with the "Copy to Clipboard" button.
These log messages are helpful to share with Tulip in the event that you are experiencing unexpected behavior.
Diagnostics
The Diagnostics tab will show a formatted snapshot of some key diagnostic information for your gateway.
Log Page Filter Options
ALL
shows all logs captured on the gateway
Tulip-ap
logs from the access point
Tulip-cell
logs from the cell process, manages device drivers and connection to factory
Tulip-init
logs from process that runs at boot to initial the gateway
Tulip-gwprom
logs from service that manages interacting with EPROM of gateway (read only memory)
Tulip-hostname
(can be blank) info about the gateways hostname
Tulip-ionative
(can be blank) logs about the gateways GPIO service
Tulip-lightkitd
logs from service that manages the Tulip light kit
Tulip-kado
logs from the Gateways portal
Tulip-phidgetsd
(can be blank) logs from the service that connects to the phidgets temperature sensor
Tulip-gwdevmon
logs from service that detects plug cycle of usb devices
systemd-networkd
logs from the gateways network changes
Tulip-rtunnelc
logs from gateway remote support
iptables
logs from service which manages the gateways firewall
Diagnostics Page Filter Options
All
The all option shows all information in the diagnostics tab
Network health
this option tells you your download speed and weather ports 53, 443, and 80 are open
CPU info
what kind of CPU is running in your gateway
Device info
Gateway serial number and gateway version
eMMC manufacturing infoinfo about the eMMC storage your gateway runs on (internal storage)
Front end
info about the gateway portal front end
OS info
OS version number and OS name
Partition info
info on your gateways file system
Tulip package info
lists all packages installed on your gateway and their versions
Firmware checksum info
info on uboot