On November 1, 2021, Tulip will no longer sell I/O Gateway devices, this article still applies to Edge IO and Edge MC devices. Learn More
The Device Portal allows you to view diagnostic information and log messages.
To access the page, select "View logs files" from the Device Portal homepage.
Logs
The Logs tab will show a streaming view of log messages generated on your Edge Device
You can use the "Source" dropdown to filter the logs to a particular source or just copy all of the logs to your clipboard with the "Copy to Clipboard" button.
These log messages are helpful to share with Tulip in the event that you are experiencing unexpected behavior.
Diagnostics
The Diagnostics tab will show a formatted snapshot of some key diagnostic information for your Edge Device.
Log Page Filter Options
ALL
shows all logs captured on the Edge Device
Tulip-ap
logs from the access point
Tulip-cell
logs from the cell process, manages device drivers and connection to factory
Tulip-init
logs from process that runs at boot to initial the Edge Device
Tulip-gwprom
logs from service that manages interacting with EPROM of Edge Device (read only memory)
Tulip-hostname
(can be blank) info about the Edge Device hostname
Tulip-ionative
(can be blank) logs about the Edge Device GPIO service
Tulip-lightkitd
logs from service that manages the Tulip light kit
Tulip-kado
logs from the device portal
Tulip-phidgetsd
(can be blank) logs from the service that connects to the phidgets temperature sensor
Tulip-gwdevmon
logs from service that detects plug cycle of usb devices
systemd-networkd
logs from the Edge Device's network changes
Tulip-rtunnelc
logs from Edge Device remote support
iptables
logs from service which manages the Edge Device firewall
Diagnostics Page Filter Options
All
The all option shows all information in the diagnostics tab
Network health
this option tells you your download speed and weather ports 53, 443, and 80 are open
CPU info
what kind of CPU is running in your Edge Device
Device info
Edge Device serial number and Edge Device version
eMMC manufacturing infoinfo about the eMMC storage your Edge Device runs on (internal storage)
Front end
info about the device portal front end
OS info
OS version number and OS name
Partition info
info on your Edge Device file system
Tulip package info
lists all packages installed on your Edge Device and their versions
Firmware checksum info
info on uboot