In this article, you will learn:

  • The definition of deactivating a user
  • How to reactivate a user

Please note: You can only deactivate user profiles on Enterprise accounts. On all other accounts, you can delete users.

On Enterprise accounts, you can choose to "deactivate users" rather than deleting them. This is meant to preserve the history of an individual user’s actions within Tulip. 

The account can always be reactivated later by an administrator. 

Regardless, you can deactivate users and delete users with the same flow in the People tab. 

If you are a Tulip Administrator, you can deactivate a user by clicking the user’s name in the People tab. Then, click the “Deactivate User” button in the following screen.

Then, click the “Deactivate” button to confirm.

A deactivated user cannot log in. You can view a list of deactivated users using a filter within the People tab. Deactivated users will also be listed at the bottom of the People tab by default.

Deactivated users will not appear on any lists of users within the Tulip App Builder. When a user is deactivated, they lose all permissions.

Reactivating A User

A Tulip Administrator can also reactivate a user. Select the deactivated user’s name, and click “Reactivate User” from the following screen.

When the user was originally deactivated, their badge ID became available. If the deactivated user’s badge ID was “1234”, another user could start using that badge ID before the deactivated user is reactivated.

If this is the case, and you want to reactivate the original user that claimed “1234”, you can: 

  1. Change the active user of “1234” to a different badge ID. Then, you can reactivate the original holder of “1234”.
  2. Give the reactivated user a new badge ID in the "Username" field.
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