Overview of the Device Portal Diagnostics Page
  • 30 Sep 2022
  • 2 Minutes to read
  • Contributors

Overview of the Device Portal Diagnostics Page

Article Summary

Overview of the Device Portal Diagnostics Page


**On November 1, 2021, Tulip will no longer sell I/O Gateway devices, this article still applies to Edge IO and Edge MC devices. Learn More

The Device Portal allows you to view diagnostic information and log messages.

To access the page, select "View logs files" from the Device Portal homepage.
Overview of the Device Portal Diagnostics Page_105372330.png


The Logs tab will show a streaming view of log messages generated on your Edge Device.

You can use the "Source" dropdown to filter the logs to a particular source or just copy all of the logs to your clipboard with the "Copy to Clipboard" button.

These log messages are helpful to share with Tulip in the event that you are experiencing unexpected behavior.


The Diagnostics tab will show a formatted snapshot of some key diagnostic information for your Edge Device.

Log Page Filter Options


shows all logs captured on the Edge Device.


logs from the access point.


logs from the cell process, manages device drivers and connection to factory.


logs from process that runs at boot to initial the Edge Device.


logs from service that manages interacting with EPROM of Edge Device (read only memory).


(can be blank) info about the Edge Device hostname.


(can be blank) logs about the Edge Device GPIO service.


logs from service that manages the Tulip light kit.


logs from the device portal.


(can be blank) logs from the service that connects to the phidgets temperature sensor.


logs from service that detects plug cycle of usb devices.


logs from the Edge Device's network changes.


logs from Edge Device remote support.


logs from service which manages the Edge Device firewall.

Diagnostics Page Filter Options


The all option shows all information in the diagnostics tab.

Network health

this option tells you your download speed and weather ports 53, 443, and 80 are open.

CPU info

what kind of CPU is running in your Edge Device.

Device info

Edge Device serial number and Edge Device version.

eMMC manufacturing infoinfo about the eMMC storage your Edge Device runs on (internal storage)

Front end

info about the device portal front end .

OS info

OS version number and OS name.

Partition info

info on your Edge Device file system.

Tulip package info

lists all packages installed on your Edge Device and their versions.

Firmware checksum info

Info on uboot .

Further Reading

Troubleshoot your Tulip I/O Gateway

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