Operator Chat Widget
  • 07 Jun 2024
  • 3 Minutes to read
  • Contributors

Operator Chat Widget


Article summary

Open Beta

The Frontline Copilot® operator chat widget is currently in open beta. Reach out to copilot@tulip.co if you are interested in joining the beta.

Beta Disclaimer

Use of Beta Versions offered by Tulip is optional and is at your sole risk. Due to the untested/unproven nature of Beta versions, they are provided “as is,” “as available,” and without warranty. This means that any warranties, indemnities and other obligations of Tulip under any terms of service or MSA do not apply to Beta Versions.

  • Frontline Copilot® is powerful! We will help to guide, but you are ultimately responsible for the impact of what you build.
  • We reserve the right to turn off any and all Copilot Features at any time if we notice something unexpected.
  • We reserve the right to limit Copilot Features during the course of the beta if and as needed.
  • You will not be charged for the usage of Copilot Features during the program. You will have three months after the conclusion of the program to decide to continue with the feature or not.
  • At some point in the future, we may implement usage based pricing for beta features.

Overview

Welcome to the open beta of the Frontline Copilot® operator chat widget! This tool is designed to empower your users to swiftly navigate from problems to solutions in a secure, scalable, and efficient manner. Leveraging Tulip tables, which serve as the primary data repository for Tulip customers, including rich media such as PDFs and images, the Operator Chat Widget equips your users with the superpower to extract answers from diverse data sources within the product.

Frontline Copilot® Operator Chat Widget in action

This widget learns from both the raw data stored in Tulip tables and the information contained in documents within those tables, presenting it to users through a simple chat interface. Whenever records are created or updated within a Tulip table, the Operator widget automatically retrains to incorporate the latest information, ensuring that responses are always based on the most up-to-date data available.

Example Use Cases

The flexibility of this search functionality opens up a wide array of potential use cases:

For Maintenance Departments:

  • Quickly look up error codes from machine manuals.
  • Retrieve recommended actions for machine repairs.
  • Identify necessary supplies for specific machines.

For Quality Teams:

  • Provide safety data sheets in response to queries.
  • Conduct rapid audits of work instruction documents.

For Production Teams:

  • Guide users to solutions using an Issue:Solution table.
  • Direct supervisors and trainers to relevant work instructions on the production floor.

For Engineering Teams:

  • Search through existing training documents.
  • Look up available materials or supplies.
  • Retrieve print specifications.

How To

Beta feature

This feature is available upon customer request, as part of the Frontline Copilot Beta. Reach out to Copilot@tulip.co to get access.

Add The Widget

  1. Select the "Frontline Copilot®" from the Embedded section of the widget selector.

  1. Resize and position the widget.
  2. Select which table the chat experience should learn from.
  3. Click "Train".
Note

If the table is not yet being used elsewhere, training will begin, and can take up to 24 hours. When a table is being used elsewhere training will complete in a few seconds.

5. When the "Training" pill turns to "Trained", the widget is ready to use.

Limits

In beta, these limits have been reduced

Maximum PDF Page count: 100
Maximum Record count: 1000

The following limits are in place for all Copilot Agents

  • PDFs in the following languages can be read by the operator widget: English, Spanish, Italian, Portuguese, French, German.
  • For each table: the first 10,000 Records will be encoded (by creation date)
  • For each PDF: 500 page limit, encoding will fail on larger documents.
  • For each instance:
    • Count of Tables that can be trained
      • Essencials: 1
      • Professional: 3
      • Enterprise and Regulated Industries: 10
    • Maximum count of updates that will be retrained monthly. This excludes initial training.
      • Essencials: 20,000 Updates/Month
      • Professional: 60,000 Updates/Month
      • Enterprise and Regulated Industries: 100,000 Updates/Month

Other Limitations

  • All PDFs must not be password protected.
  • Only Image and PDF file types can be trained upon, not CSV, Text, gcode, or other file types that can be stored in tables.
  • Images must be below 5MB to be processed.

We're excited to have you onboard as we explore the capabilities of the Frontline Copilot® Operator Chat Widget during this beta phase!


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