Getting Help With Your Tulip Apps (Couriers, Distributors and Production)

Getting Help With Your Tulip Apps (Couriers, Distributors and Production)

Here are three ways to troubleshoot your apps if you encounter issues

This article is meant for Boston-area volunteers that are helping to distribute snorkel masks to combat COVID-19 in spring 2020.

Are you having problems with your Tulip app? Regardless of whether you are a courier, distributor or production specialist, here's how to get help if you are stuck:

Option 1 - Button In App

Your app should have a button that says "I'm confused". Press this button and fill out the following form. A Tulip representative will reply shortly.

Option 2 - Live Help

If you need real time help, click this link to access live support via videoconferencing.

Or, dial +16465588656 and use code 265 697 585 to enter.

A Tulip representative will be available to help from 9AM-9PM EST on weekdays, and 9AM-5PM on weekends.

Option 3 - Email

Email masksupport@tulip.co and a Tulip representative will reply shortly.

Option 4 - Written Resources

We have a series of help articles for common requests. Check them out here