---
title: "Fallback database error resolution"
slug: "fallback-database-error-resolution"
updated: 2025-03-26T15:12:32Z
published: 2025-03-26T15:12:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.tulip.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Fallback database error resolution

## Purpose

*Learn how to adjust permissions when Fallback Mode is required*

#### In this article you will learn...

- How to adjust your permissions when the **More Application Permissions Required** modal appears in your Player

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286811316.png)

When you see the modal above pop up in your Tulip Player, it means the Player needs more permissions in order to function properly. Devices like barcode scanners, RFID readers, depth cameras and more will not work correctly until this is resolved.

In the meantime, you can use **Fallback Mode** to continue to use the Player.

          NOTE

          

A Tulip expert will need to reconfigure all edge drivers in “Fallback Mode”. Also, a Tulip expert may need to enter their username and password once to re-authenticate the Player.

## How to Adjust Permissions

This modal will appear when when Tulip Player does not have the required permissions to **C:/ProgramData/tulip**.

To remediate this, Tulip Player must be granted read, write and modify access to **C:/ProgramData/tulip**. In many cases, your company IT department will have to grant these permissions.

In some cases, though, the following steps will remediate the issue:

1. Open Windows Explorer

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286783853.png)

1. Go to **C:\ProgramData**

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286792170.png)

1. Right click the **tulip** folder, and press **Properties**

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286793890.png)

1. Go to the **Security** tab

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286794445.png)

1. Click **Edit**

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286795175.png)

1. Select the **Users** group, and check the **Write Allow, Read Allow and Modify Allow** box

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286800732.png)

1. Click **Apply**, then **OK**, then **OK**
2. Go to **C:\ProgramData\tulip\config**

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286797146.png)

1. Right click on **tulip.system.sqlite.db**, and press **Properties**

![](https://cdn.document360.io/7c6ff534-cad3-4fc8-9583-912c4016362f/Images/Documentation/Fallback%20Database%20Error%20Resolution_286797991.png)

1. Go to the **Security** tab and press **Edit**...
2. If the **Write Allow, Read Allow or Modify Allow** boxes are not checked, check them
3. Click **Apply**, then **OK**, then **OK**
4. Please try restarting your **Tulip Player**

If you are still having issues please contact Tulip Support by creating a **Support** **Request**, or emailing [support@tulip.co](mailto:support@tulip.co).

**Tulip Player**

**Tulip Player** is the Windows/Mac executable program where users can run Tulip apps. Tulip player allows you to create a more seamless user experience by removing the need for a web browser, and allows increased IT controls.

**Tulip Player**

**Tulip Player** is the Windows/Mac executable program where users can run Tulip apps. Tulip player allows you to create a more seamless user experience by removing the need for a web browser and allows increased IT controls.